Development and Evaluation of a Training-Free-Sample for Students

Question: Discuss about the Case Study of Comfort Transportation Pte Ltd. Answer: Introduction: Land Transportation Authority reveals that the cab industry in Singapore has faced severe plunge in its business showing almost 10% drop in the taxi population. The reason behind fall of the business by one of the most important component of public transportation in Singapore is the advent of online application based cab services provided by Uber and Grab (Hall Krueger, 2016). The increasing appearance and growth of sharing economy has boosted the online commerce and transaction paving way for the new cab service to emerge and only to see the existing industry is to shrink. The report focuses on presenting a training need analysis and sharing its result along with proposing some business goals to the firm under consideration Comfort Transportation Pte Ltd Possible Business Goal: The major reason behind huge market share of online cab applications has been the tremendous quality of service with ease and at affordable price . It is evident that technological innovation has swayed the existing monotonous system of transportation and to deal with the competition and make its own trajectory the firm has to revise its strategy to satisfy the consumers (Auyong, 2016). The important strategies adopted by the firm can be; Revision of price charged and improvement in payment methods. Availability of more discounts, offer, allowances and coupons. Implementation of shits compared to long tedious working hour Availability of more cab services through increasing number of cars as well as drivers. Enhancing quality of service overall Forum for lodging complaints and sharing grievances Another important business strategy that can be coolaborating with the competitors. ComfortDelgro already ruled for years being the market leader having fleet of 15 thousand taxis (Phillips, 2012).. Recently it proposed to tie up with Uber in order to help itdeal with immense competition from Grab. Training Needs Analysis The training need analysis is comprised of three broader segments that together help in determining the performance of the company, the individual employees as well detecting the gaps prevalent in their skills and performance. Training need analysis has been done based on the ADDIE approach in order to assess the overall condition of the company as well as locate its strength, weakness opportunity and challenges it has to face. Analysis: This indicates entire picture of the firm focusing upon the problems in the operation. The analysis brings out the technological backwardness as major reason behind inability to cope. Design: This has led the firm to design for newer framework of its operation that focuses primarily on introducing technology in form of GPS, online maps and usage of various applications. Development: The development of the programs consists of two task. One being bringing structural changes in the operation of the firm and second being improvising the skills of drivers through various training program s(Hall Krueger, 2016). Implement: Implementation requires lots of positive business goal and availability of funding as this help sin prior investments while technology gels with the market needs and operational success. Evaluate: It helps the form know how far the program has been effective in bringing the changes it require to survive the market competition. Task Analysis: This component conducts an occupational assessment that helps the firm know about collective ability, knowledge and occupational discrepancies the firm face as a whole. The analysis run by Comfort Transportation Pte Ltd allowed it to detect the problems underlying creating gap in skills and performances of the cabdrivers compared to the Uber drivers. It also aims at introducing newer ways to solve the issue. The firm initiated a free of cost workshop session to make them aware with the usage of technology and how efficiency is synthesized in performance to bring out higher standards in output (Parker, 2014). The results of the programs help the firm track down its strengths and weakness. To enhance the quality of the service the firm came up with few administrative changes as well in terms of employee policies. Learning Needs Analysis: Learning need analysis helps the firm make a review on an individual basis how far the training and development requirements have been able to succeed the motive of the task and bringing out the deficiencies that are yet to be removed. It locates the position of the employee in terms of their skill level, knowledge, behaviors in order to meet the organizational requirements while detecting the deficiencies or existing gaps in their performance and skills (Salas, Tannenbaum, Kraiger Smith-Jentsch, 2012). From conducting the task analysis specifically in providing training to the drivers various challenges facing them have been discovered along with few positive changes. The moderate percentage of drivers has shown interest to cope with the change that is evident in their improving performance. Most importantly the drivers have become interested to learn the new system that requires them to be sound with changes and application of technology Yet few challenges are still existing as fa ced by many of the population and they are; The drivers being habituated with long working hours produce much inefficiency. The plunge in the business and recent slack has generated much more stress, anxiety affecting their productivity with lowered pace of growth in quality of service (Phillips, 2012). Identification Of Intended Learning Outcomes The learning programs helped to get an overall view of the performance drivers need to exhibit competence in market. The outcomes of the training programs explain the parity of the desired results with intents of the firm to meet the business goal. Based on three aspects viz. performance, condition and criteria the learning outcomes are assessed. The performance of the drivers was highly linked with the conditions of the environment provided to them mostly conducive to learning. As per the usage of equipments like slide presentation and one-to-one device allocated to learners the conditions were supportive to the cause of the training. Though majority of the people turned up and participated showing interest, only few could actually absorb the basic intent of the program that was to make them aware and easy with the application of technology. The assessment was based upon both verbal and practical tests to assess the mental and physical fitness of the drivers. It reveals that drivers are mentally stressed and intimidated leading towards more dropouts from jobs though they are perfectly eligible for shift duties physically. From the test results it can be concluded that the competencies can be enhanced through more participation and elucidating the technological updates and usages among them. Positive results of practical test s showing greater grades or improvement in the handling of the cabs and new editions in the operation would signal out success in the training program while consolidating the competencies of the offline drivers in comparison with the online service providers. The firm needs to come up with more schemes and incentives that would motivate the drivers to sustain jobs while learning more to contribute to the desired business goals Conclusion: Survival of taxicab transportation bases upon urgent strategy revision of Singaporean firms to meet the standards and quality of the online brands like Uber and Grab. Thus pushed ComfortDelgro to conduct a training need analysis to detect the requirement and its availability within the employees of firm. As per the results in the different analysis it is found that the offline drivers are yet to be made technically sound in order to bring out best quality service from them over time. 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